The fine print

Help
& policies

Shipping, returns, privacy, terms — everything you need to read before you commit.

Returns & exchanges

30 days, no drama. We want you in the right fit — and every piece is backed by our 12-month guarantee.

  • 30-day window
    Return or exchange any unworn item with tags attached within 30 days of delivery.
  • Free UK returns
    Start a return from your order email for a prepaid label. Exchanges are always free.
  • Refunds
    Processed within 5–7 working days of us receiving the item, back to your original payment method.
  • 12-month guarantee
    We stand behind every piece against manufacturing faults — failed seams, stitching or zips — for a full 12 months. See the guarantee page for full terms.
  • Limited-stock items
    Sale and final-stock drops are exchange-only where stated on the product page.
Still need a hand?

We reply within one working day.

help@getprobody.com